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  • Toll Free: 1-866-277-8407
  • This Number is Monitored 24x7 and can be used for any support issues

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Login / Access Assistance

If you can't access or login to the application please contact your local support person. If they are unable to resolve your issue, you may contact the LexisNexis Help Desk at 1-866-277-8407.

Before contacting the Help Desk, please make sure you have:

  • Ensured that you typed your user name and password correctly.
  • Ensured you have administrative rights to your computer OR you have been given access to the program directories and registry keys.
  • Tried to reinstall the application or reboot.

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If you have a question or do not understand how the application works or behaves:

  • Check the User Guide
  • Contact the LexisNexis Help Desk at 1-866-277-8407
If you are experiencing very slow response times or the application hangs or crashes:
  • Contact LexisNexis Help Desk at 1-866-277-8407

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Have a suggestion or idea to make this program more useful?

We're constantly adding new features and capabilities in an effort to provide our clients with the very best tools possible.

If you have an idea about a new feature or search that you would like added, please do not hesitate to contact us with your ideas.

Simply send your comments and suggestions to:

LexisNexis Help Desk at publicsafety.support@lexisnexis.com or call 1-866-277-8407

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